Value

I pay a fair share for the energy I use

Explore Value:

Objectives

The evidence is clear that using electricity to power efficient appliances and vehicles is the least cost way to operate our homes and businesses now and in the future. So why is the gas network still expanding in some parts of the country, locking more of us into expensive upgrades down the track? It’s time for consumers to be told that the future is electric and for governments to put policies in place to prevent us making bad financial investments in fossil-fuelled homes, home appliances and cars that will have to be fixed or prematurely replaced later.

Network costs make up roughly 50% of the average household energy bill, and they are rising significantly. More of us are going all-electric and if the sector simply builds more networks, instead of using the ones we have more efficiently, the benefits of low-cost renewable energy will be more than offset by these costs. We’re funding research into how network utilisation can be more effectively measured and working with industry and regulators to make sure that consumers are getting their money’s worth for the networks they pay for.

Unlike taxes, which are progressive (i.e. the more you earn, the higher the rate of tax you pay), energy bills don’t take into account your income or personal circumstances, which is why it’s so hard for low-income families, and small businesses that need to use more energy, to afford them. In the middle of a cost-of-living crisis, we need to make sure that only energy costs are added to our energy bills – not costs for other policy priorities. Regional development is good for Australia, but it should be paid for via taxes.

We are tired of hearing that it’s up to consumers to engage more with the retail market and educate themselves on energy pricing. This puts all the work on us, when it’s the system that’s at fault. Default market offers, which were put in place to protect us from unreasonably high prices, aren’t working well and many of us are, in effect, being charged a loyalty tax by retailers because we can’t easily switch. Further, consumer needs have evolved, with more of us adopting consumer energy resources and changing the way we use energy, but retailers haven’t kept up. We need more diverse and innovative retail products that meet the needs of everyone and better protections from poor retailer behaviour. 

You’d assume that higher bills would mostly be driven by higher energy prices – except we’re seeing decreases in wholesale electricity prices, largely driven by cheaper renewable energy in the system. A lot of the increase is actually due to network costs – the poles, pipes and wires. If these costs keep increasing, the benefits of cheaper renewables could well be lost. We need to encourage regulators to use – and, if necessary, expand – their monitoring powers to ensure that we all pay a fair share for energy, and not a cent more.

Value illustration
Koala illustration

Showing 56 - 66 of 70 results
Submission
30 April 2024
2 min read
Joint Submission to the Essential Services Commission on the Victorian Default Offer Draft Decision 2024-25
Read our joint submission with Victorian consumer advocates on the Victorian Default Offer draft decision for 2024-25.
Research
14 June 2024
7 min read
Past Energy Consumer Surveys
The most comprehensive ongoing research study of the attitudes and activity of residential and small business energy consumers in Australia.
Submission
13 August 2024
2 min read
Submission to the Australian Energy Market Commission (AEMC) on Enhancing the Integrated System Plan to Support the Energy Transition
A comprehensive review of regulations governing distribution system planning is needed. Read our submission.
Research
27 August 2024
2 min read
Analysis: Cost-reflective network tariffs aren’t very cost-reflective
Our analysis shows 'cost-reflective' tariffs don't necessarily reflect distribution network costs - and it's unclear whether transferring all customers to a ‘cost-reflective’ network tariff will lead to lower energy network costs for consumers.
04 October 2024
2 min read
Our 3-Year Plan
We want to see an energy system that is fair, affordable, reliable and meets the needs of everyone. Read our 3-Year Plan to find out more about how we'll get there.
Submission
07 November 2024
2 min read
Submission to the Australian Energy Market Commission (AEMC) on Including distribution network resilience in the National Electricity Rules (NER)
Our submission to the Australian Energy Market Commission (AEMC) on including distribution network resilience in the National Electricity Rules makes 5 recommendations. Read them here.
Submission
08 November 2024
2 min read
Submission to the Australian Energy Regulator (AER) about Default Market Offer prices 2025-26
Read our submission to the Australian Energy Regulator (AER) on the Default Market Offer (DMO), and why it's an important consumer protection tool.
Grant
29 November 2024
3 min read
Designing, modelling, and advocating for finance policy options to drive inclusive household electrification
Find out more about how ECA's Grants Program helped support Rewiring Australia's electrification push.
Submission
24 December 2024
2 min read
Joint submission to the Essential Services Commission on the Victorian Default Offer - Request for comment paper
Our joint submission with other consumer advocates highlights the importance of the Victorian Default Offer (VDO) as a safeguard for consumers. Read it here.
Power lines
Grant
04 February 2025
2 min read
UTS Institute for Sustainable Futures - Reimagining network utilisation in the era of consumer energy resources
Discover how a grant from Energy Consumers Australia developed new metrics to update 'network utilisation' to measure and improve electricity network productivity.
News
11 February 2025
3 min read
Consumers and local networks to benefit from rule change request
Test

Subscribe to our newsletter

Join our community to access analysis on energy events, be the first to see our latest market research, receive invitations to stakeholder events, and help advance consumer needs.