How does Energy Consumers Australia support me as a consumer?
We exist to promote the long-term interests of people who use energy (that’s you!) to the people who make decisions about energy in government and industry.
We find out what your needs are through surveys, focus groups, and interviews – and we research existing and new solutions to the problems we hear about. Then we tell decision-makers what you have said and the solutions we’ve found that could help you in the current and future energy system. We also work with a lot of other organisations you may have heard of to help make sure that your voice is as loud as possible and cannot be ignored.
This part of our website has information for you about where to go for help and how to save money on your energy bills, and explanations about energy matters.
Getting a better deal on your energy is in your hands
When was the last time you had a look to see if you're on the best energy plan? We recommend that you take a look at least once every year.
We've put together five tips to help you make sure you're on the best energy plan for your circumstances.
Learn how to go all-electric
Households all over Australia are benefiting from going all-electric. Already over one third of Australian homes use electric heating, cooking, and water heating. While many people are already on the journey, electrifying your home is not always simple, so you might need some support to make the switch. Read our explainer article or watch our video to find out how:
Get help to pay your energy bills
If you're finding it hard to pay your energy bills, it's your right to ask for help. There are lots of support options available to you.
I'm having trouble paying my bill, what can you do to help?
I can't pay what you're asking me to, can you put me on your hardship program?
Am I eligible for any Government concessions?
Understand industry jargon
The energy industry uses a lot of weird words and phrases. Here’s what some of the most common ones actually mean.
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