Consumer Services in Electricity Markets
Energy Consumers Australia commissioned The Brattle Group to do a scoping study to review similar markets where those services are already in place, and to talk to a small group of companies offering innovative energy services, who are currently active in, or had sought to enter the Australian market.
The report, Consumer Services in Electricity Markets, provided new insights into the obstacles encountered by energy service providers.
Read the report (PDF, 569.96KB)
Scoping an effective voluntary industry guideline
To enable a dialogue with energy companies about ‘better’ energy management services, we commissioned the Australian Energy Foundation to develop an approach to an effective voluntary industry guideline with the objective of helping households (including vulnerable households) to manage their energy usage and take control of their bills. AEF recommended for industry five areas of focus that would improve the customer experience and make a significant contribution to re-building trust and confidence in this market.
Australian Energy Foundation was engaged by Energy Consumers Australia to develop an approach to an effective voluntary industry guideline with the objective of helping households manage their energy usage and bills.
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